FAQs

What is BetterLYF?

BetterLYF is a Counselling platform that helps people excel in their Personal & Professional life by dealing with day to day life stresses stemming from Relationships, Work Stress, Low Confidence, Anxiety, etc over 5 modes:

• Face to Face
• Chat
• Call
• Video Call
• Interactive Exercises

Our trained psychologists listen, understand and help you overcome life’s challenges

Where is BetterLYF based?

BetterLYF office is based in Delhi, India. Yet, as we are a global platform you can reach out to our counsellors online from any part of the globe.

What all can BetterLYF help me with?

BetterLYF Counselors help in dealing with stress and anxiety faced in different domains of life including Relationships, Work, Stress, Depression, Parenting Challenges, Self Confidence and more.

How does BetterLYF work?

All you have to do is follow these simple steps:

1. Sign up with a 10 digit number and a pin of your choice or click here for guest check-out
2. Upon signing up, you will be redirected to your BetterLYF account dashboard where you can purchase sessions and Interactive Exercises through Credit/Debit card or payTM wallet
3. Connect with us over call or chat at www.betterlyf.com and discover relief
4. Video Call sessions can be availed over Skype.
5. Face to face sessions take place in our organization in Delhi. Cash payment option is available ONLY for Face to Face sessions

How is BetterLYF better than seeing a counselor in person?

BetterLYF	Offline Counselor
No hassle of booking appointments	Book appointments
Choice of Anonymity, Chat/Call/Video	Personal information has to be provided, Only Face to Face
Just a call or message away, round the clock	Travel for the appointment

 

How does BetterLYF maintain confidentiality?

At BetterLYF your confidentiality is absolutely safe. None of the information provided to a counselor will be shared with anyone inside or outside of BetterLYF.

How is my anonymity maintained at BetterLYF?

You do not need to share your name or personal details to sign up with us. The only thing we require is an email address OR a phone number for password confirmation and recovery.

I don’t have time during day, can I ask for my counselor to schedule the session at night on phone or chat?

BetterLYF is a platform to assist you with stress and anxiety. You can avail a session during anytime of the day. To avail a session with a particular counselor, please check for availability at that time of the day.

What are the timings for Face to Face Counseling?

You can avail a face to face counseling session anytime between 9:00 AM to 6:00 PM IST.

Where do you have BetterLYF centres for Face to Face Sessions ?

As of now we have one BetterLYF centre in Delhi, India. All our Face to Face sessions take place at the following address- 228, DLF Galleria. Mayur Vihar-1. Delhi 110091

Are all Counseling services paid ?

Yes, all our counselling sessions are paid.

Although you may browse through our self-help articles and videos. Our Self-Help space has posts curated by Psychologists on Relationships, Self-Confidence, Anxiety, Work/Career/Academic Stress, Parenting and more. It does not involve Counselling and Therapy.

Also, you may take assessment through our Interactive Exercises.

What are Interactive Exercises?

Please see

How long is a session? What is the cost per session?

A Phone and Chat Session is of 40 Mins. We charge USD 48 for every session.

A Face to Face or Skype Session is of 40 Mins. and it costs USD 72 per session.

Can I have multiple sessions at one go?

A typical therapy session is usually for 40 Mins. to an hour.

Although, you can buy as many sessions in a go to avoid interruption.

What if the call/chat gets disconnected during a session?

If the call/chat gets disconnected, you can reconnect with us and resume the session from where it had stopped.

Will my chat or call be recorded?

The chat and call sessions are recorded to maintain a record of your history so that you need not repeat your concern again. The records are kept safe with your counselor and not shared without your permission.

What are the qualifications of the BetterLYF Counselors?

All of our counsellors have a Masters Degree in Psychology, and have undergone an extensive on-the-job training with Senior Psychologists before beginning to provide assistance to one and all.

Can I choose my counselor?

When you reach out to us we connect you instantly to the available counselor at the moment. Should you wish to speak with a particular counselor you may ask for them and schedule your session as per their availability. You may see their profiles here.

Will I get to speak to the same counselor the next time I take the session?

Yes, you can ask for your counselor by their name and avail your sessions with the same counselor.

What if I want to change my counselor?

Every therapist has their own approach and counseling session works well with the rapport built. Although each of our counselor are well experienced in various domains, but if you feel the need to speak/continue with a different counselor, you may do so.

How do I purchase session/ programs?

All you have to do is follow these simple steps

1. Sign up with a 10 digit number and a pin of your choice
2. Upon signing up, you will be redirected to your BetterLYF account dashboard where you can purchase sessions and Interactive Exercises through Credit/Debit card or payTM wallet
3. Connect with us over call at or chat at www.betterlyf.com and discover relief
4. Video Call sessions can be availed over Skype.
5. Face to face sessions take place in our organization in Delhi. Cash payment option is available ONLY for Face to Face sessions
6. Interactive Exercises can be purchased through
https://www.betterlyf.com/interactive-exercises/

Do I have to avail all sessions immediately?

You may make the payment for all your sessions at once and then choose to avail each session as per your requirement and convenience as discussed with your counselor. The session balance is reflected in your profile and you can check it before reaching out to your counsellor.

Does BetterLYF provide couple therapy or only individual counseling?

We provide both individual and couple counseling.

How does BetterLYF help in couple counseling?

https://www.betterlyf.com/relationships.php

Will the Counselors be same or different for me and my partner?

The Counselor will be the same for both partners. In couple therapy, individual sessions and joint sessions are conducted to provide optimum assistance to respective partners.

Do both of us need to create separate accounts in order to avail Couple Counseling?

One partner can create the account but the details of both partners would be needed for correspondence.

What would be the mode of couple counseling?

Call or Video Sessions are the modes to avail couple counseling

What are the prices for couple counseling?

A Phone Session is of 40 Mins. We charge Rs. 96 for every session.

A Video Session is of 40 Mins. We charge Rs 144 for every session.

How can I purchase Call or Video sessions?

Buy Call Sessions, Buy Video Session

Do you have Counselors outside of India as well?

Our Centre is in Delhi and our Counselors are Indians but we provide counseling globally over call, chat, videocall.

How can I connect on call if I am from outside India?

You can connect over Skype audio call.

For clients from UAE, you can connect through BOTIM

How can I give my feedback?

You can do so at the end of every call through your keypad.

What’s the benefit of Signing up?

There’s more than one

1. You can purchase session/ programs
2. You get notifications on new self-help resources, articles and videos

How do I pay for the sessions?

You can pay for your sessions using all major Credit Card/Debit Card/Net Banking and E- Wallets through our website ONLY.

Cash payment option is available only for Face to Face Sessions, payable at our office ONLY.

What is the cost per session?

A Phone and Chat Session is of 40 Mins. We charge USD 48 for every session.

A Face to Face or Skype Session is of 40 Mins. and it costs USD 72 per session.

What’s the qualification of a BetterLYF counselor?

Every counselor with us has a Master’s Degree in Psychology and has undergone extensive training in counseling.

If I call again will I speak to the same counselor that I spoke with previously?

Yes, if the counselor is available at that time

Can I request for a different counselor if I’m not comfortable with my present counselor?

Yes you can request for a different counselor if they are available.

What are IE?

Interactive self-help exercises (IE) are based on clinically proven techniques of CBT (Cognitive Behavioral Therapy) and other ther​apeutic interventions​​​​​. They combine the power of interactive multimedia with scientifically tested therapy methods for fighting Stress & Anxiety

​

One can go through a series of questions and activities and learn how to overcome stress and anxiety pertaining to various aspects of life.​

How do they help?

1. ​They help us understand our concerns in a ​very ​structured manner​. They make us probe deeper into why we may be struggling and how to overcome it.​
2. ​Thought provoking activities and reflective exercises would help address each concern through daily as well as weekly tasks.
3. ​You would also receive support through self-help articles and tips delivered to your inbox from our Life Coaches to help you stay focus and motivated.

What kind of concern can I seek help for?

This innovative self-help program gives you practical tools for building self-confidence, healthy relationships, overcoming anxiety, and coping with stress. You may have a look at our interactive exercises page that would walk you through concerns we can help you deal with through ​Interactive Exercises. ​
We will soon be adding Addiction, Work Life Balance, Peer Pressure.​

Are they free?

​The first few probing steps are free, but in order to overcome/build on the same through our exercises and activities, you would need to enroll in the program. ​You can get unlimited​ weekly subscription ​to ALL the the interactive exercises for USD 18 only. You can purchase the subscription through our website by online banking/Credit Card/Debit Card/PayTm.​

What happens after 1 week?

After a month, you would need to subscribe again to our interactive exercises in order to continue to access them. Remember, healing ​ may take longer for some concern types​​. An access for a month is not indicative of standard time to build/cope with any concern.​

​You can also connect to our Life Coach you can chat with them or call them.​​​You can then speak to a Life Coach by calling +919266626435.

Please click here for more details.

Can I take the same exercise again?

Yes, you can take the same exercise as many times ​as you like ​through your subscription period.​

Does 1 Week subscription include all the interactive exercises?

Yes, it includes an access to all the exercises. You can avail assistance to cope/build on various concerns simultaneously. ​