Refund & Cancellation Policy

Background

BetterLYF makes best efforts to provide counseling services in professional manner while keeping in mind the needs and interests of service recipients. However, there may be situations where a recipient may be dissatisfied with the services and ask for a refund of the money paid to BetterLYF. The conditions under which BetterLYF may provide such refund and the terms and conditions associated with it are specified in this refund policy "Refund Policy". BetterLYF will not under any other circumstances entertain any requests for refund.

Parties

The terms 'You' or 'Your' refer to You as a Registered User and the terms 'BetterLYF','We', 'Us', 'Company', and 'Our' refer to BetterLYF Private Limited OPC. Registered User means a any person who has completed the registration process for receiving services offered by BetterLYF by payment of the requisite fees.

Applicability

You will be entitled to invoke this Refund Policy only as long as You are a Registered User. Your right to claim refund may arise in the event of the following types of defects or deficiencies on Our part:

a. accounting error e.g. your account was charged for more than actual number of availed sessions;
b. defect in services e.g. if you found the level of services received to be defective or unsatisfactory and company is able to validate your feedback post investigation;

If there is any dispute as to the existence of a defect or deficiency as mentioned above, the decision of BetterLYF shall be final.

Any issue other than those specifically mentioned above, shall not be covered under this Refund Policy. If any deficiency in Service as reported by You is curable, BetterLYF may instead of refunding the money for services, at its discretion choose to re-perform the services.

Cut-Off Date

All claims for refund must be made by You within a period of two (2) days from the date of Your receipt of services. Beyond such a period, unfortunately we can't offer you a refund.

Refunds Process

You can submit a request for refund by mailing us at help@betterlyf.com with your customer ID and your grievance. In case your grievance is arising out of any quality issues - we will try our best to give you a corrective solution. For ease of processing & documentation of this process we will keep the refund request through the email provided above only. Once the process is completed, we will communicate to You the extent of refund and a tentative date by which you can claim it. We try to respond to any request for refund within ten (10) working days of receipt of request. The refund will be made to you based on the unutilized sessions in your account. The deduction of the amount will be based on the actual used sessions and the package slab for those number of sessions used. (Eg, If you purchase 10 sessions from BetterLyf at 3800 (Rs 460/session) and use only 2 sessions before asking for refund (Rs.999 will be deducted from you total payment for refund)

**Special Refund Offered to first time users of Discuss Package:

BetterLyf is offering a complete refund to first time users of the services who select the Discuss package of Rs.999/- for 40 minutes of counselling. This refund requested has to be made within 48 hours of taking the session. The refund is available to a new user only once. In case the client wishes to restart the journey after taking the refund, BetterLyf will debit 2 sessions from the new package purchased to restart the journey. This offer is for a limited period only and can be revoked without notice.

Late or missing refunds (if applicable)

Generally we take about 15 working days to process a refund; from the date a refund request is approved by Us. Delay in crediting a refund may be due to various reasons such as time taken by the banking process for reflecting the refund in your account. In case You have any doubts or need any information, please write back to us at help@betterlyf.com.

Grievance

If you have any grievance relating to the refund, please write to help@betterlyf.com.

Cancellation

A counselor gives you their exclusive time and blocks it for you when you schedule an appointment with them. It is a disservice to other clients who could have used that slot for their well being when you don't show up.

Our sessions can be pre-booked in advance and can be rescheduled 24 hours prior to the scheduled time of the appointment.

Any request to reschedule within 24 hours of the appointment or failing to turn up is chargeable amounting to non-refundable cancellation of the session.

24 Hours Prior: No charge + Reschedule to anytime

BetterLyf at its sole discretion may offer to provide certain relief to the client on a case to case basis.



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